I help technology companies build lasting relationships with their most strategic customers.

Manager, Partner Relations · Unity Technologies

Jan 2026 – Present  ·  Montreal, QC

• Lead a team of 5 Partner Relations Managers accountable for a $6M+ ARR portfolio across Unity's most strategic gaming and entertainment accounts, including indie segment management and platform partnerships with Microsoft (ID@Xbox), Nintendo, and Crunchyroll
• Maintained net revenue retention (NRR) above 100% (100.9%) across the portfolio, demonstrating account health and revenue stability through a period of organizational change
• Led end-to-end implementation of an internal partner management platform, coordinating requirements across global teams, internal stakeholders, and the product team to replace legacy CRM tooling, delivering a structured rollout on time and on scope
• Drive portfolio health, revenue forecasting, and risk management across a 50-account contracted portfolio, maintaining direct C-suite engagement to protect and grow the business
• Resolve 20+ complex technical and commercial escalations per month, translating studio and client needs into actionable requirements for product, engineering, and commercial teams

Senior Partner Relations Manager · Unity Technologies

Jan 2024 – Jan 2026  ·  Montreal, QC

• Owned the primary strategic relationship for a personal book of ~5 of Unity's highest-profile gaming and entertainment partners, managing the full account lifecycle from pre-production through ship and live operations
• Built deep customer insight by embedding directly within studio production environments, tracking title pipeline, platform expansion, tech stack decisions, and competitive risk ahead of market signals
• Influenced product roadmap decisions by escalating production-floor insights at scale, contributing to feature prioritization across rendering pipelines, UI frameworks, and platform integrations
• Planned and facilitated 2 cross-functional Dev Days for Riot Games and Wildlife Studios, coordinating multi-disciplinary teams for feature deep-dives, roadmap previews, and release sneak peeks

Manager, Partner Advisors · Unity Technologies

May 2020 – Dec 2023  ·  Montreal, QC

• Built, hired, and developed a team of up to 10 Partner Advisors within a newly created function, establishing onboarding, performance development, and enterprise account coverage frameworks
• Defined and implemented customer success playbooks focused on product adoption, value realization, upsell, and revenue retention, reducing portfolio churn from above 2% to below 2% within the first year
• Maintained churn below 2% over the full 3.5-year tenure, sustaining financial health through a period of rapid company growth
• Ran Dev Days and studio outreach programs as business development and executive relationship-building events, engaging 30+ studios per event at varying pipeline stages

Customer Success Specialist · Unity Technologies

Mar 2019 – May 2020  ·  Montreal, QC

• Managed onboarding, product adoption, and success planning for a cohort of 10,000+ Unity commercial users, serving as first point of contact for technical guidance and account health
• Identified upsell and expansion opportunities and surfaced escalation patterns, with findings adopted into team-wide playbook improvements

Customer Success Manager · Veevart

Aug 2017 – Feb 2019  ·  Cali, Colombia

Salesforce-based SaaS platform serving museums, galleries, and cultural institutions

• Delivered end-to-end B2B SaaS implementation projects for 15 clients across museums and cultural institutions, leading onboarding, training, and go-live
• Acted as primary liaison between clients and the product team, gathering and validating requirements and conducting UAT to resolve implementation issues
• Managed a portfolio of 15 clients through the full post-sale lifecycle, from implementation through ongoing success, upsell, and renewal